Alerts – Hampton Roads Transit

Customer Service Alerts

This is a complete list of all active service alerts, regarding detours, delays and cancellations. Use the filters to the right, to search for any alerts affecting your city or route you travel upon.
Friday, July 3, 2026 @ 12:00am
Independence Day

On Friday, July 3, 2026, bus, light rail, Base Express, paratransit, and OnDemand ridesharing will operate on a Saturday schedule. The ferry will operate on its regular schedule. The Customer Service Call Center, transit center information booths and public access to all administrative facilities (ID badge, Lost & Found, etc.) will be closed


On Independence Day, Saturday, July 4, 2026, bus, light rail, Base Express, paratransit, and OnDemand ridesharing will operate on their Saturday schedule. The ferry will operate on its regular schedule. The Customer Service Call Center will be open 8:00 AM – 5:00 PM

Monday, June 22, 2026 @ 12:00am
Update: Scheduled Tide Light Rail Service Interruption

From Tuesday, June 23, 2026 to Saturday, June 27, 2026, The Tide light rail will be unable to provide service between the Newtown and Norfolk State stations between the hours of 5:00 AM to 8:00 AM. A bus shuttle will provide service between the impacted stations, except at Ingleside station. Service to Ingleside will be provided by smaller passenger vans.

Eastbound Shuttle (NSU to Newtown)

Westbound Shuttle (Newtown to NSU)

Saturday, June 6, 2026 @ 12:00am
Customer Service Call Center Saturday Change of Hours

Starting Saturday, June 6, the Saturday hours of availability for the Customer Service Call Center will change. The new hours for Saturday will be 8:00 AM – 5:00 PM until further notice.

Monday, June 1, 2026 @ 12:00am
Route 961: Granby St Construction Detour

From Monday, June 1, 2026, until further notice, the Route 961 from Norfolk to Hampton will detour due to construction. Instead of accessing I-64W via the Granby St. on-ramp, buses will use the 4th View St. on-ramp. No stops will be missed; however, customers should expect delays.

Wednesday, May 20, 2026 @ 12:00am
Route 58: Babinbridge Construction Detour

Due to construction along Bainbridge at Freeman, route 58 will be on detour until further notice.

 Inbound only via Bainbridge

 R-Freeman Ave. (Hardee’s)

L-Franklin St. (stop sign)

R-Bainbridge

Stops Missed 

1866 Bainbridge & Rosemont

1867 Bainbridge & Franklin

Monday, April 27, 2026 @ 12:00am
New Ticket Vending Machines: Discounted Fare

Hampton Roads Transit is in the process of installing new ticket vending machines at all light rail stations for the new GoMobile app and card. These new vending machines will no longer issue paper discounted fare passes. Customers who qualify for discounted fares will need to take action in accordance with the following:

  • Customers who already have an HRT Discounted Fare ID – Please contact Customer Service at 757-222-6100, Monday – Friday, 8:00 AM – 5:00 PM. Once your information has been verified, you will need to establish a GoMobile account and associate your means of payment with your GoMobile account.
  • Customers who do not have an HRT Discounted Fare ID – Please visit a Customer Service Representative at your local transit center. Hours may be found on the Customer Service page on GoHRT.com.

As always, customers may still purchase discounted fare passes at local retail outlets, transit centers, and on Hampton Roads Transit buses.

Friday, March 27, 2026 @ 12:00am
Free Light Rail, Ferry Service Can Take You to the Ballpark This Season

Once again, this season, Hampton Roads Transit (HRT) is partnering with the City of Norfolk and the Norfolk Tides baseball team to provide free transit to and from home games.

With limited parking continuing due to casino construction, HRT encourages fans to take The Tide light rail and Elizabeth River Ferry to get to Harbor Park stadium starting with the season opener on Friday, March 27 at 6:35 PM.

Free rides on The Tide light rail are available two hours before and after each game. Fans can show their ticket for that day’s game for a free ride on light rail to and from the stadium.

Fans are encouraged to park for free at three park-and-ride lots at Tide stations: Newtown Road Station (Newtown Road and Kempsville Road), Military Highway Station (Curlew Drive and Corporate Boulevard), and Ballentine/Broad Creek Station (Ballentine Boulevard and I-264).

Fans can also take the ferry from North Landing in Portsmouth for free to and from the Harbor Park Landing for every game. Free rides are available only to the Harbor Park Landing, not to Waterside Landing.

Ferry service runs every 30 minutes beginning one hour before game time until 30 minutes after the game or fireworks end. Parking for the ferry in Portsmouth is free at city garages after 5 PM on weekdays and all day on weekends. The closest parking to North Landing may be found at the Harbor Court, Water Street, and Middle Street parking garages.

In Norfolk, MacArthur South Garage will be free for game patrons. The garage is just two light rail stops, or a roughly 15-minute walk, from Harbor Park. Fans parking at the garage can catch The Tide at MacArthur Station for the free light rail ride to the stadium.

When leaving Harbor Park, fans using light rail are urged to be patient and observe lines that will be set up outside the stadium near the main entrance. One line will be for eastbound Tide light rail traffic in the direction of Newtown Road with the other for westbound travel toward EVMC/Fort Norfolk Station.

HRT reminds fans to be safe around tracks. Use designated crosswalks and sidewalks to reach the station.

Monday, March 2, 2026 @ 12:00am
Joint Expeditionary Base: Paratransit Service Restriction

Due to enhanced security restrictions at the Joint Expeditionary Base Little Creek, effective Monday, March 2, until further notice, Paratransit will not enter the base. Customers should expect delays at all local military installations.

Monday, March 2, 2026 @ 4:00am
Naval Station Norfolk: Paratransit Service Restriction

Due to enhanced security restrictions at Naval Station Norfolk, effective Monday, March 2 until further notice, Paratransit will not enter the base. Paratransit customers must use the Base Express for travel through the gates or on the base. Customers may board/disembark at any Base Express stop. The off-base stop is the Naval Exchange. Customers should expect delays at all local military installations.

Sunday, February 1, 2026 @ 12:00am
Route 107, 111, 112, 414: Stop Service Adjustment

Starting Sunday, February 1, 2026, the Routes 107, 111, 112, and 414 will not service the following bus stops due to construction:

3171 JEFFERSON & HABERSHAM
5824 JEFFERSON & JEFFERSON COMMONS

Until further notice, passengers will need to board / disembark at a temporary stop at Jefferson & Bland located next to Rooms To Go.

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